Shipping & Refund
Shipping
We strive to deliver your order as quickly as possible.
Orders placed on business days before 3:00 PM are typically shipped the same day, if the product is in stock in our Mega Store or Beach Store.
Some products are marked as “Online Warehouse” – these items are not in our physical store but are shipped from the supplier's warehouse. These orders take approximately 5 business days to arrive. You will find an estimated delivery time on each product page.
Shipping Costs – The Netherlands
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€6.95 shipping for orders under €50
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Free shipping for orders from €50 and up
For shipping rates to other countries, please refer to our checkout page or contact us at:
info@kitefactory.surf
Returns used goods
We do not accept returns on demo units and used goods. As these items have been previously opened, displayed, or used, we cannot verify their condition or usage during the time in your possession.
All demo and used goods are sold "as is" and are excluded from our standard 14-day return policy. By purchasing these items, you acknowledge and accept this condition.
Returns new goods
You have the right to cancel your order within 14 days after your order without providing a reason.
You will receive a full refund, including the original shipping costs.
Return shipping costs (from you to us) are at your own expense.
Please make sure the product is returned in its original condition and packaging. If the item is damaged or the packaging is unnecessarily damaged, we may deduct a depreciation fee are dont accept the return.
To register your return, please contact us at info@kitefactory.surf
We will refund your order within 14 days of your return notification, provided we have received the item in good condition.
Exchanges
If you'd like to exchange an item, we recommend placing a new order in our webshop for the desired product.
You are responsible for the return shipping costs unless the received item is defective.
If the product you want is out of stock, please contact us at Info@kitefactory.surf and we’ll check if we can order it for you.
Return Process – Webshop Orders
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Send an email to info@kitefactory.surf with your return request.
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Include the necessary order details in your message.
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Our team will provide instructions and a return number.
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Pack the item securely in its original packaging and include the return number.
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Send the package to:
The Kite Factory
Suderseleane 7
8711 GX Workum
The Netherlands
Once your return has been received and approved, we will process your refund within 14 working days.
Store Returns
You can also return or exchange your online or in-store purchase at our physical store in Workum during our opening hours.