FAQ
How long does shipping take?
We ship within 1–2 business days. Delivery in the Netherlands usually takes 1–3 business days, and international shipping varies between 3–7 business days depending on the destination.
Do you offer free shipping?
Yes, free shipping is available for orders over €50 within the Benelux.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Yes, we ship to most countries. Shipping rates and times depend on the destination.
What’s your return policy?
We offer a 30-day return policy for unused and undamaged items. Products must be returned in their original packaging.
How do I return or exchange an item?
Contact us at info@kitefactory.com or call +31 (0) 85 004 5745 to initiate a return. We’ll guide you through the process!
Are there any return fees?
Return shipping is free for defective or incorrect items. For other returns, the customer covers the shipping costs.
Do you offer kite repairs?
Yes, we repair kites, bars, lines, bladders, and boards. Check our [Repair Page] for pricing and details.
How long do repairs take?
Standard repairs take 5–7 business days. Urgent repairs are possible for an additional fee of €50.
How do I send my gear for repair?
Complete our repair form, print it, and include it with your shipment. Ship it to our address or drop it off in-store.
Can I rent kitesurf gear?
Yes, we offer kite, board, and full-gear rentals. Check out our Rental Page for rates and availability.
Do you have a test center?
Absolutely! You can test gear from top brands before making a purchase. Contact us to book a session.
What payment methods do you accept?
We accept all major credit cards, PayPal, iDEAL, and bank transfers
Do you offer any discounts?
Yes! Sign up for our newsletter for exclusive deals, giveaways, and special offers.
Can I use multiple discount codes on one order?v
No, only one discount code can be applied per order.
Where is Kite Factory located?
Our address is:
Kite Factory
Suderséleane 7, 8711 GX Workum, Netherlands
What are your opening hours?
We’re open:
Tuesday to Saturday: 10 AM – 5 PM
Can I pick up my order in-store?
Yes! Choose “In-Store Pickup” during checkout, and we’ll notify you when it’s ready.